Privacy Policy
Last updated: March 2025
Information We Collect
At valenthoriva, we collect several types of information to provide you with better budget planning services. This includes personal information you directly provide to us, as well as information we gather automatically when you use our platform.
Personal Information
Name, email address, phone number, and postal address when you create an account or contact us for support.
Financial Data
Budget categories, spending patterns, and financial goals you input into our calendar planning tools.
Usage Information
How you interact with our platform, including pages visited, features used, and time spent on our website.
Device Data
IP address, browser type, operating system, and device identifiers to ensure optimal platform performance.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our budget calendar planning services. Your data helps us deliver personalized financial planning tools and ensure our platform meets your needs.
- Provide and maintain our budget planning services
- Process your transactions and manage your account
- Send important updates about your account and our services
- Improve our platform based on user feedback and usage patterns
- Provide customer support when you need assistance
- Comply with legal obligations and prevent fraudulent activity
We never sell your personal information to third parties. Your financial data remains confidential and is only used to provide you with better budgeting tools.
Information Sharing and Disclosure
valenthoriva takes your privacy seriously. We only share your information in specific circumstances and always with appropriate safeguards in place.
We may share your information with:
- Service providers who help us operate our platform (cloud storage, payment processing, customer support)
- Professional advisors including lawyers, accountants, and auditors
- Government authorities when required by law or to protect our legal rights
- Other parties with your explicit consent
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988, you have several important rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or outdated personal information
- Deletion: Request deletion of your personal information in certain circumstances
- Complaint: Lodge a complaint about our handling of your personal information
- Withdraw consent: Withdraw your consent for certain types of data processing
To exercise any of these rights, please contact our Privacy Officer using the details provided at the bottom of this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information. Our security practices include both technical and administrative safeguards designed to prevent unauthorized access, disclosure, or misuse of your data.
Our security measures include encrypted data transmission, secure server infrastructure, regular security audits, employee training on data protection, and restricted access to personal information on a need-to-know basis.
While we take extensive precautions to protect your information, no online service can guarantee complete security. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention and International Transfers
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial data is typically retained for seven years in accordance with Australian record-keeping requirements.
Some of our service providers may be located outside Australia, including in the United States and European Union. When we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy rights.
- Cloud storage providers with Australian data residency requirements
- Payment processors certified under international security standards
- Analytics services that anonymize data before processing
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience and analyze how our platform is used. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
We use different types of cookies:
- Essential cookies that are necessary for our website to function properly
- Performance cookies that help us understand how visitors use our site
- Functional cookies that remember your preferences and settings
You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the most recent update is shown at the top of this policy.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Contact Information
For questions about this privacy policy or to exercise your privacy rights, please contact our Privacy Officer:
Email: privacy@valenthoriva.com
Phone: +61 2 6542 6626
Mail: Privacy Officer
valenthoriva
13 Troughton St, Banks ACT 2906
Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.